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The SSG Customer Service Academy

The SSG Customer Service Academy provides training, qualification and experience for people seeking to enter the customer service industry.

Focusing on people facing skills and real placement experience this is a fantastic option to support identifying employment within this sector.

Course/Pathways of Learning

Course Title Level Qualification
Intermediate Customer Service 2 Certificate In Principles Of Customer Service

Click Here to Download our Intermediate Customer Service FAQs

Why Choose Customer Service?

Customer service is at the heart of all industry’s whether it is directly customer facing or using customer service skills and qualities to develop working relationships with colleagues or suppliers.

Employers are seeking higher levels of customer service skills from all levels of staff and as such employment options are vast.

What Will I Learn?

You will develop key customer service skills including communication, confidence, complaints management, sales and promotion, relationship management, customer service techniques and much more.

Courses will provide opportunity to gain specific industry experience with our partner organisations and support in identifying relevant job and career opportunities.

What Career or Job Can I Achieve?

  • Reception/Front of house
  • Office worker
  • Hotel/Restaurant Management
  • Bar/Club Management
  • Phone operative / Sales
  • Customer Account Management

Maths & English Support

All courses require students to meet minimum required levels of Maths and English. Where this is not the case – DO NOT WORRY! – Learners are supported to achieve these qualifications alongside their vocational course at SSG Training……. see more about Maths & English here